Delete your data

Game progress is stored only on your phone. Uninstalling the app deletes it. We never copy your levels, stars, coins, hints, magnets, peeks, daily-reward streak, nickname or settings to our servers, so there is no backup of them anywhere for us to remove.

To remove everything the game holds on your device:

1. 1Open your phone's Settings, then Apps (on some phones: Apps & notifications).
2. 2Find Arrow Canvas in the list and tap it.
3. 3Tap Storage, then Clear data (or Clear storage). This wipes your progress but keeps the app installed.
4. 4Or tap Uninstall to remove the app and everything it stored on your phone in one go.

Be careful: this cannot be undone. Because your progress is never uploaded, we cannot restore it for you if you change your mind — reinstalling starts you at level one with no coins.

If you only want a fresh start but keep the app, Clear data is enough. If you are leaving for good, uninstall and then also reset your advertising ID (section 3) so ads can no longer be tied to this device.

Some information is not on your phone. When the game shows ads, our advertising partner (Google AdMob) and our analytics tools record device-level information such as your advertising ID, device model, app version, IP address and which ads you saw or tapped. That data is not stored inside the app, so uninstalling does not automatically erase it.

To ask for deletion of advertising and analytics data linked to your device, email support@prolixislabs.com from an email address you can actually be reached at — we reply there, and an address you never check means your request stalls.

Because we don't store your email or link it to your device, we can't find your data by your address alone. Tell us a little about the device so we can act on the right one:

• Your phone model and Android version.
• The Arrow Canvas version shown on the in-game Settings screen.
• Roughly when you last played.
• Your advertising ID, if you know it (Android settings → Google → Ads).
• What you want: deletion, opting out of personalised ads, or both.

Prefer to start from a ready-made letter? Open a pre-filled email with all the right blanks: Email support@prolixislabs.com. Fill in what you know — leaving a line blank is fine, we'll work with the rest.

• We confirm we received your request, usually within 3 working days.
• We delete or de-identify what we hold, and send the request to the ad and analytics partners that process data on our behalf, within 30 days.
• We tell you when it is done. Some partners keep their own copies for a short period afterwards under their own retention rules; we'll say so if that applies.
• There is no charge, and you do not need an account to make a request.

Depending on where you live — for example under the EU/UK GDPR, California's CCPA/CPRA, or India's DPDP Act — you can ask to access, correct, export, delete or object to the use of your personal data, and you can withdraw consent for personalised ads at any time. Email us with your request and we will handle it the same way as a deletion request.

You also have the right to complain to your local data-protection authority. We would rather you emailed us first, though — most requests are settled with one reply.

Arrow Canvas is a general-audience game and is not directed at children under 13. If you are a parent or guardian and think a child's device has advertising or analytics data linked to it, email support@prolixislabs.com saying so, and we will delete it and treat the device as child-directed going forward.

• Reinstalling the game starts a brand-new save: level one, no coins, no stars. Your old progress is not waiting anywhere for you.
• Deleting advertising data does not remove ads from the game — ads are how the game stays free. It stops them being chosen using your history, so they become general rather than personalised.
• Resetting your advertising ID (Android settings → Google → Ads → Reset advertising ID) is the quickest way to break the link between your device and ad targeting, and you can do it yourself at any time.

For anything on this page: support@prolixislabs.com.

The full picture — what is collected, why, and who it is shared with — is in our Privacy Policy.